The following guidelines are designed to help you to have a safe and enjoyable experience. You can download a copy of these guidelines in Adobe Acrobat PDF format.
You may also wish to take a copy of the Railway Bye-laws which are available from the Office of Public Sector Information website.
Before you enter the platform:
When you arrive at a station, please let the staff at the Network Rail Reception Desk know that you are on the station. This will help keep station staff informed so that they can go about their duties without concern as to your reasons for being there.
You may require a platform ticket to allow access to platforms.
While you are on the platform:
You need to act safely & sensibly at all times.
- Stay clear of the platform edge and stay behind the yellow lines where they are provided
- Be aware of your surroundings.
Please DO NOT:
- Trespass on to the tracks or any other part of the railway that is not available to passengers
- Use flash photography because it can distract train drivers and train dispatch staff and so is potentially very dangerous
- Climb on any structure or interfere with platform equipment
- Obstruct any signalling equipment or signs which are vital to the safe running of the railway
- Wear anything which is similar in colour to safety clothing, such as high-visibility jackets, as this could cause confusion to drivers and other railway employees
- Gather together in groups at busy areas of the platform (e.g. customer information points, departure screens, waiting areas, seating etc.) or where this may interfere with the duties of station staff.
If possible, please try to avoid peak hours which are Monday – Friday 6:00am – 10:30am and 3:30pm – 7:30pm.
Extra Eyes and Ears:
If you see anything suspicious or notice any unusual behaviour or activities, please tell a member of staff immediately.
For emergencies and serious incidents, either call:
- The British Transport Police on 0800 40 50 40
- The Police on 999.
Your presence at a station can be very helpful to us as extra “eyes and ears” and can have a positive security benefit.
You can take photographs at stations provided you do not sell them. However, you are not allowed to take photographs of security related equipment, such as CCTV cameras.
Flash photography on platforms is not allowed at any time. It can distract train drivers & train despatch staff and so is potentially very dangerous.
Tripod legs must be kept away from platform edges and behind the yellow lines. On busy stations, you may not be allowed to use a tripod because it could be a dangerous obstruction to passengers.
For safety & ease of travel on the railway system (which includes passengers, staff, property and equipment), the Bye-laws must be observed by everyone. A copy of the Bye-laws can be obtained at our stations and or downloaded from the Office of Public Sector Information website.
Train operators must put the safety of their passengers and staff first.
You may very occasionally be asked by station staff to move to another part of the station or to leave the station altogether. Station staff should be happy to explain why this is necessary. If you are travelling by train, they may ask you to remain in the normal waiting areas with other passengers.
If this occurs, please follow their instructions with goodwill as staff have many things to consider, including the safety & security of all passengers, and are authorised to use judgement in this regard.
© 1999-2018 J.M. Anderson